Having no heating or experiencing a boiler fault in your house or flat can be an unpleasant and uncomfortable situation.
There can be multiple possible reasons for having no heating (or no heating or hot water). These range from valve failures, controller issues, pump failure, mechanical breakdown, electronic faults, through to more severe boiler problems. Whatever the reason for having no heating, our experienced and fully qualified engineers can help.
We sometimes get calls from landlords and tenants asking what rights tenants have. These include keeping all gas, water and heating equipment in good repair. The landlord may also have additional responsibilities to repair or replace the boiler depending on what the tenancy agreement says. By law the landlord must have an annual gas safety inspection for all gas appliances in the property. Tenants have a responsibility to be aware of gas safety at home, do not use any gas appliances (including the boiler) if you think it may be unsafe and inform the landlord. If your accommodation needs a boiler repair then your first step should be to speak to the landlord and/or managing agent. You can either seek their authorisation for you to pay directly for the repair and then be refunded. Alternatively you can ask them to contact us directly – we can accept payment for boiler repairs over the phone by credit/ debit card or by bank transfer.